# Terms and conditions – CC London Alerts

Last updated: 29 September 2026

## TL;DR – the short version

This summary is for convenience only. The full text below applies.

- Never touch your phone while driving. The app runs in the background and alerts you. Set it up before you set off.
- Alerts can be late, wrong or missing. GPS, signal, battery settings or out-of-date data can all affect them. Always follow road signs.
- You are responsible for any charges and fines. The app does not pay the Congestion Charge or ULEZ, and does not check whether your vehicle is compliant or exempt.
- We are not TfL. CC London Alerts is an independent app by Brilllabs. Zone data is Powered by TfL Open Data and maps come from OpenStreetMap.
- You drive, not the app. We are not responsible for accidents, injuries or damage caused by how any vehicle is driven or by road conditions.
- Our liability is limited to what you paid for the app.
- Under-18s need a parent or guardian's permission and must only use the app as a passenger or pedestrian.
- We don't collect your data. Your location stays on your device. If this changes, we'll tell you first.
- It's a one-off purchase. Refunds go through the Apple App Store or Google Play Store. We may add subscriptions or adverts in future, and will tell you before we do.
- Questions? Email hello@brilllabs.com.

## 1. About these Terms

1.1 These Terms and Conditions ("Terms") govern your use of the CC London Alerts mobile application and any related services (together, the "App"), provided by Brilllabs (brilllabs.com), an independent developer ("Brilllabs", "we", "us", "our").

1.2 By downloading, installing or using the App you confirm that you have read, understood and accept these Terms. If you do not accept them, you must not use the App.

1.3 You can contact us at hello@brilllabs.com.

1.4 You must be at least 13 years old to use the App. If you are under 18, you may only use the App with the permission of a parent or guardian, who must read and accept these Terms on your behalf and is responsible for your use of the App. If you are under 18, you must only use the App as a passenger or pedestrian and never while in control of any vehicle, including a bicycle, e-scooter or moped.

## 2. Important safety notice: please read

2.1 The App is an informational aid only. It is not a navigation system, a safety system, or a substitute for your own attention, judgement, road signs or the law.

2.2 The App is designed to run in the background so that you do not need to look at or touch your device while driving. Alerts are delivered as sounds, vibrations, notifications and, if you turn it on, a banner over other apps. You must complete all set-up, settings changes and permissions before your journey starts, while safely and lawfully parked with the engine off. While driving you must not pick up, hold, look at or interact with your device or the App for any reason, including to read, dismiss or respond to an alert. Using a hand-held mobile phone while driving is a criminal offence in the UK. If your device is used in a vehicle, it must be secured in a cradle or holder that does not block your view of the road, in line with the Highway Code and the Road Traffic Act 1988.

2.3 You must obey all road signs, road markings, traffic signals and directions from police and authorised officers at all times, even where they differ from anything shown or announced by the App.

2.4 If an alert distracts, startles or confuses you, you must ignore it and continue to drive safely. Never brake, swerve, stop, turn or change course suddenly in response to an alert.

2.5 You are solely responsible for how, where and when you use the App and for the safe control of your vehicle.

## 3. What the App does, and does not do

3.1 The App uses your device's location services to estimate your position and to give you an alert when it calculates that you are approaching or entering the London Congestion Charge zone and, if you choose to enable it, the London Ultra Low Emission Zone (ULEZ) (together, the "Zones").

3.1A The App runs in the background once set up and does not require you to open it or interact with it during a journey. Background operation depends on your device settings, battery level, operating-system restrictions and the permissions you have granted, any of which may stop the App running or delay alerts without warning.

3.2 We are not Transport for London (TfL), the Greater London Authority, or any government or charging authority, and we are not affiliated with, endorsed by, or acting on behalf of any of them. The App does not pay, register for or manage any charge, exemption, discount or penalty on your behalf.

3.3 The App does not tell you whether your vehicle is compliant, exempt or liable for any charge. You are solely responsible for checking your vehicle's status and any charge payable using official TfL sources.

3.4 Alerts may be late, early, inaccurate, incomplete, or may not happen at all. This may result from (among other things): GPS or network inaccuracy or loss of signal; device settings, battery-saving modes or permissions; operating-system restrictions; tunnels, tall buildings or weather; changes to Zone boundaries, operating hours, days, charges or rules that we have not yet reflected; errors in mapping or third-party data; or software faults.

3.5 Zone boundaries, hours, charges and rules are set and changed by the relevant authorities. Any Zone information in the App is provided for general guidance only and may be out of date. Official information from TfL always prevails.

3.6 Map data. Maps in the App are based on OpenStreetMap data, © OpenStreetMap contributors, available under the Open Database Licence (openstreetmap.org/copyright). OpenStreetMap data is created by volunteers and may contain errors or omissions. We do not control it and do not guarantee its accuracy or completeness.

3.7 Zone data. Congestion Charge and ULEZ zone information is Powered by TfL Open Data. Contains OS data © Crown copyright and database rights 2016 and Geomni UK Map data © and database rights 2019. TfL provides this data "as is", does not guarantee its accuracy or continued supply, and does not endorse Brilllabs or the App. Any Zone data may differ from the official position at the time you travel, and TfL's official website and signage always take priority.

3.8 We are not responsible for errors, omissions, delays or changes in OpenStreetMap or TfL data, or for any interruption to those services, except as set out in clause 5.1.

## 4. Your responsibilities

4.1 You remain entirely responsible for:

- knowing whether you are entering a Zone, regardless of whether you receive an alert;
- paying any Congestion Charge, ULEZ charge or other charge on time and in full;
- any Penalty Charge Notice (PCN), fine, enforcement fee or other sum issued to you or your vehicle's registered keeper;
- your driving, route choices and compliance with all laws; and
- keeping your device charged, updated, and with location permissions correctly set.

4.2 You agree not to rely on the App as your only means of determining whether a charge is payable.

4.3 You must not: (a) copy, modify, distribute, sell or sub-license the App; (b) reverse-engineer, decompile or try to extract its source code or data, except as permitted by law; (c) introduce viruses, malware or other harmful code, or interfere with the App's servers or security; (d) use automated tools to extract data from the App; or (e) use the App for any unlawful purpose or in breach of any law or regulation.

4.4 If you allow another person (including a driver of your vehicle) to use the App on your device, you are responsible for making sure they have read and follow these Terms.

## 5. Our liability to you

5.1 Nothing in these Terms excludes or limits any liability which cannot be excluded or limited under the law of England and Wales, including liability for fraud and your statutory rights as a consumer.

5.2 You use the App entirely at your own risk. Subject to clause 5.1, the App and all alerts, maps and Zone information are provided "as is" and "as available", and we make no promises about them beyond those the law requires us to give.

5.3 Subject to clause 5.1, we are not responsible for any loss, damage, cost, injury or claim of any kind that arises from:

- (a) you using, looking at or interacting with the App while driving or in breach of clause 2;
- (b) any failure to obey road signs, the Highway Code or the law;
- (c) any Congestion Charge, ULEZ charge, PCN, fine, penalty, enforcement cost or other sum payable to TfL or any authority, whether or not an alert was given, and whether or not any alert was accurate;
- (d) any delay, missed, late, early or inaccurate alert, or any unavailability of the App, where caused by the matters in clause 3.4 or otherwise by events outside our reasonable control;
- (e) your device, operating system, network provider, mapping or location services, or other third-party products or services;
- (f) any change to the Zones or related rules that we have not yet reflected in the App;
- (g) any loss that was not reasonably foreseeable when you started using the App;
- (h) any business loss, loss of profit, loss of revenue or loss of business opportunity;
- (i) any accident, collision, injury, death or damage to any vehicle or property, involving you, your passengers or any other person, that is caused by how any vehicle is driven, by the condition of any vehicle, or by road, traffic or weather conditions; or
- (j) any decision you make while using the App, including your choice of route, timing, or whether to enter a Zone.

The App is for private, domestic use only. You alone are responsible for how any vehicle is driven. The App does not control, and we are not responsible for, the driving of any vehicle.

5.4 Subject to clause 5.1, our total liability to you for all claims of any kind arising from or in connection with the App is limited to the total amount you have paid us for the App in the 12 months before the claim arose.

## 6. Third parties

6.1 These Terms are between you and us. Subject to clause 6.2, no other person has any right to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999.

6.2 Apple Inc. and Google LLC (as applicable) are not responsible for the App and are not party to these Terms, except as required by their app store terms.

6.3 We are not responsible for claims brought against you by any third party (including other road users, passengers or pedestrians) arising from your driving or use of the App in breach of these Terms, except to the extent that clause 5.1 applies.

## 7. Indemnity

7.1 If you are using the App for business or commercial purposes (for example, as a fleet operator, courier or professional driver) despite clause 5.3(h), you agree to indemnify us against any claims, losses, fines and costs (including reasonable legal fees) arising from your breach of these Terms or your use of the App in breach of the law.

## 8. Price, payment and cancellation

8.1 Price. The App is a one-off paid purchase. The price is shown in the Apple App Store or Google Play Store before you buy. Payments are processed by the relevant app store under its own terms; we do not receive or store your payment details.

8.2 Price changes. We may change the price of the App at any time. A price change will not affect a purchase you have already made.

8.3 Future subscriptions or paid features. We may in future offer subscriptions, in-app purchases or other paid features. If we do, we will tell you the price and terms before you are charged, and you will only be charged if you choose to sign up.

8.4 Advertising. We may in future show advertisements in the App, and will tell you before we start. Adverts may be provided by third-party advertising networks, which may use data as described in our Privacy Policy. We are not responsible for the content of third-party adverts or for any products, services or websites they promote, and an advert does not mean we endorse them. You must never view or interact with an advert while driving.

8.5 Cancellation and refunds. Your purchase is made through the Apple App Store or Google Play Store, and any right to cancel or request a refund is handled by that app store under its own terms and refund policy. Please contact the relevant app store for refunds. This does not affect your statutory rights.

## 9. Availability, updates and changes

9.1 We aim to keep the App available and accurate but do not promise that it will always be uninterrupted, error-free or up to date.

9.2 We may update the App (for example, to reflect Zone changes, fix errors or improve security). Some updates may be required for the App to keep working. You should install updates promptly.

9.3 We may change these Terms and our Privacy Policy from time to time, for example to reflect changes in the law, Zone rules, our pricing or how the App works. The "Last updated" date at the top shows when they were last changed. We will tell you about any material change in advance (through the App or by email) and, where required, ask you to accept the updated Terms before continuing to use the App. If you do not agree with a change, you may stop using the App and cancel any subscription before the change takes effect. Continuing to use the App after a change takes effect means you accept it.

9.4 We may suspend or withdraw the App, and will give reasonable notice and a pro-rata refund of any prepaid, unused subscription where required by law.

## 10. Location data and privacy

10.1 We do not currently collect, track or store your personal data. The App needs access to your device's location (including, if you allow it, while running in the background) to give you alerts. Your location is processed only on your device and is not sent to us, stored by us, or shared by us with anyone.

10.2 When the App downloads map data, your device connects to third-party services (such as OpenStreetMap and TfL), which may receive standard technical information such as your IP address under their own privacy policies. The Apple App Store and Google Play Store also collect data about your purchase under their own privacy policies. We do not control these services.

10.3 We may change how the App uses data in future, for example to add features or advertising. If we do, we will update our Privacy Policy and tell you before the change takes effect, and, to the extent the law allows, your continued use of the App after we have told you of the change means you accept it (we may not ask for your consent separately). Where the law requires us to ask for your explicit consent, we will do so.

10.4 What the App does with data is summarised under Privacy in Settings. Our Privacy Policy (Settings > Privacy Policy, linked at the end of these Terms) forms part of these Terms.

## 11. Intellectual property

11.1 All rights in the App belong to us or our licensors. We grant you a personal, non-transferable, revocable licence to use the App on devices you own or control, for private use in accordance with these Terms.

11.2 "Congestion Charge", "ULEZ" and "TfL" and related marks belong to their respective owners and are used only to describe the Zones.

## 12. Ending your use

12.1 You may stop using the App and delete it at any time.

12.2 We may suspend or end your access if you seriously or repeatedly breach these Terms, including clause 2. If your access ends, you must stop using the App and delete it from your devices.

## 13. General

13.1 Severability. If any part of these Terms is found by a court to be invalid or unenforceable, the rest will continue in full force and effect.

13.2 Entire agreement. These Terms, together with the Privacy Policy, are the whole agreement between you and us about the App.

13.3 No waiver. If we delay enforcing these Terms, we can still enforce them later.

13.4 Transfer. We may transfer our rights and obligations under these Terms to another organisation. You may not transfer yours without our written consent.

13.5 Governing law and jurisdiction. These Terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

13.6 Complaints. Please contact us first at hello@brilllabs.com so we can try to resolve any issue.